Privacy Policy

1. Introduction

Specialty Bolt & Screw, Inc. (“SBS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.specialtybolt.com and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information You Provide

We collect personal information when you:

  • Fill out forms on our website (e.g., contact forms, quote requests).
  • Subscribe to our emails or newsletters.
  • Communicate with us via email, phone, or chat.

This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Mailing address

b. Automatically Collected Information

When you visit our website, we may automatically collect information, such as:

  • Log Data: Your IP address, browser type, referring website, and pages viewed.
  • Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools (e.g., Google Analytics) to improve your browsing experience and website performance.

c. Information from Third Parties

We may collect data from trusted third-party partners, including marketing platforms, business directories, and analytics providers.

3. How We Use Your Information

We use the information collected for the following purposes:

  • Providing Services: To fulfill requests, process transactions, and deliver customer support.
  • Marketing & Communications: To send newsletters, promotional materials, and company updates.
  • Improving Our Website: To analyze website traffic, enhance functionality, and personalize user experience.
  • Security & Compliance: To protect against fraud, enforce terms of service, and comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. However, we may share information in the following cases:

a. Service Providers

We partner with trusted third-party vendors to help with:

  • Website hosting and maintenance
  • Email marketing
  • Data analytics

These providers only receive information necessary to perform their services.

b. Legal & Security Compliance

We may disclose information when required by law or to:

  • Comply with legal obligations or government requests.
  • Investigate potential fraud or security threats.
  • Protect SBS, its employees, and customers.

5. Your Privacy Rights & Choices

a. Access, Update, or Delete Your Information

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing emails by clicking “Unsubscribe” in any email.

To make a request, email us at marketing@specialtybolt.com.

b. Cookie & Tracking Preferences

You can adjust your browser settings to manage cookie preferences or use opt-out features from Google Analytics and other tracking services.

6. Data Security Measures

We take appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. However, no online system is 100% secure, so we encourage you to take precautions when sharing personal data.

7. Compliance with Massachusetts & U.S. Privacy Laws

We comply with Massachusetts privacy laws and relevant U.S. federal regulations, including:

  • Massachusetts Data Protection Law (201 CMR 17.00): Ensures businesses protect personal data.
  • California Consumer Privacy Act (CCPA) (if applicable): Provides rights for California residents.
  • General Data Protection Regulation (GDPR) (if applicable): Applies to users in the European Union.

8. Children’s Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal data from minors. If we learn that a child’s information was collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

10. Contact Us

For any privacy-related questions or requests, contact us at:

Specialty Bolt & Screw, Inc.
235 Bowles Road, Agawam, MA, USA
Email: marketing@specialtybolt.com
Phone: +413-789-6700